Experience

Developing, maintaining, and refining written and visual documentation

Implementing learning and development strategies

Translating complex subject matter into audience-appropriate content

Designing page and long document layouts

Applying user-centered design from concept to delivery

Problem-solving from multiple angles

Collaborating across teams and with subject matter experts

Learning expeditiously

Communicating clearly asynchronously or synchronously

Working within corporate guidelines and standards

Contract Work

Dunngarvin, Mendota Heights, MN—
Contract Technical Trainer

October 2023 - November 2024, Industry: Healthcare

Collaborated with the Information Systems team to build the documentation for the rolling transition of 1,300+ nationwide employees from an on-prem server to SharePoint and Microsoft 365. Project requirements completed on time along with two additional sets of documentation for UKG Workforce Central and J.P. Morgan SmartData. Compiled and wrote clear and concise documentation standards for department and future Technology Training team members. Established a project management system that streamlined and improved communication using Microsoft Lists and Loop. Managed, sourced, and wrote content for technology-focused company-wide weekly newsletter applying microlearning principles. Microsoft Lists User Guide

Tag1 Consulting, St. Petersburg, FL —Technical Writer

May 2022 - July 2023, Industry: Web development (Drupal)

Collaborated in an agile/scrum work environment with an extensive web development team to create end-user content entry documentation for a Drupal 10 website. Developed and structured content, creating a concise, clear set of instructions tailored for a first-time user. Translated complex terminology and technical concepts into digestible steps. End-User Content Entry Documentation Excerpt

RobertHalf, Minneapolis — Contractor for Multiple Roles

April  2021 - September 2023, Industries: Manufacturing, Non-Profit, Service

Provided multiple companies with content writing, graphic design, technical writing, strategy, user experience, and administrative skills. Selected companies below.

Graphic Designer for Tolomatic, Inc.

Collaborated with marketing team to improve user experience of product parts sheets. Wrote short case studies highlighting products and how they were applied for a specific successful product application. Ideated with team to create visual instructions to clarify and simplify the ordering method. Updated and improved content and layout of parts sheets. Partsheet Sample, Case study Sample

Workup Liaison for Be The Match

Refined email templates to create concise and less redundant content.

Collaborated with team members to cultivate a smooth process from request to completion.

Collective Resource, Inc., Chicago —
Customer Relations and Marketing Assistant

May 2018 - March 2020, Industry: Waste Management

Integral part of a multifaceted team collaborating to create a smooth process and customer service experience. Reduced the number of customer inquiries by +/- 60% by addressing common questions within initial welcome collateral. Created and applied customer onboarding process. Assisted with the training of new members of the customer service team. Coordinated content and distribution of weekly e-blast reminder to customers on various routes that take place on different days of the week at different intervals. Welcome Letter Templates

Phoenix Heller, Page Master, Chicago —
Content Creation Freelancer

June 2009 - April 2017, Industries: Insurance, Service, Marketing & Advertising, Alternative Medicine, Retail

Provided graphic design, marketing, content writing, and user experience services to companies of various sizes. Projects included multi-page brochures, logo design, marketing collateral, and heuristic evaluations. Selected contracts below.

Marketing Consultant for Revive Consignment 

Created and implemented an ongoing marketing plan using budget-friendly resources and avenues. Wrote marketing content for posters, social media, handouts, and newsletters. Researched shop's target user and market niche. Collaborated with the partners to set goals and execute activities to meet those goals. Eblast Samples

Graphic Designer and Content writer for Greater Englewood Community Development Corporation

Designed multipage brochure including visual charts and maps to be both printed and digitally distributed. Improved tone of written content to fit audience. Brochure 

Graphic Designer for Allianz Global and Specialty Americas

Designed and maintained internal and external print marketing collateral using new set of corporate standards. Applied updates and changes to existing files.

Tools

Microsoft 365
SharePoint
Constant Contact
Snagit
Google Docs
Adobe InDesign
Adobe Illustrator
JIRA
Slack
OnePassword
Pen & Paper
My Brain

Education

General Assembly, Chicago, IL —
User Experience Design Immersive (Continuing Education) 2015

IADT, Chicago, IL —
Bachelor of Arts: Advertising and Design 2007

Art Institute of York, York, PA —
Associates Degree: Graphic Design 1999